The following guide will show how to download emails and forward them as attachments using Outlook desktop app.


Downloading Emails:

  1. Open your Outlook desktop app.
  2. Double click on the email you want to download so that the email opens in a new window.
  3. Click on ‘File’ → ‘Save as’.
  4. Save the email in your preferred location.
  5. You can now close the window with the email you just downloaded.


Forward Emails as An Attachment:

  1. Within your Outlook desktop app, on the top left click on ‘New Email’.
  2. A new window will open where you can compose the new email. At the top middle, click on ‘Attach File’ → ‘Browse This PC’.
  3. Find and select the file you downloaded
  4. Add any other information you need into the email such as ‘To’, ‘Subject’ and the information you want to write into the email as usual.


This will ensure that we receive the right attachments in the Helpdesk, and we will be able to investigate the suspicious emails for you.