Follow the steps below to link your work account to the New Outlook desktop app in MacOS.
- Find the "Microsoft Outlook" application on your computer.
- Outlook will open a window asking for your email address and then click on "Continue".
Please note that the step below might not happen when you follow the steps. If it doesn't happen, jump to the next step.
- A window will open telling you that you can sync your "Google" information to Outlook. We don't want this. On the top-right corner click on "Not Google?" as we want this to be a Microsoft 365 email account and not Google.
- Choose "Microsoft 365" from the list of options available.
- JumpCloud's login window will open. Please enter your email address and password and then click on "SSO Login".
If you receive an error saying "We encountered an error while adding account. Please try again.", click on "Try Again" and the error should go away.
- After your account has been successfully added to your Outlook application, you'll see a window asking you if you want to add another account. Click on "Done" and you should be able to see your emails loading on Outlook.