These steps will show you how to access a Shared Mailbox in your "Outlook (new)" and "Outlook (classic)" application on a Windows device.
Steps for "Outlook (new)" desktop app:
- Find the "Outlook (new)" application on your computer.
"Outlook (new)" application automatically attach any shared mailbox that you've access to with your account, so that you don't have to manually add them.
- Once the app opens, you will see your work account listed on the left-hand side menu.
- From there, you can see all your mailbox folders (Inbox, Sent Items, Deleted Items, Junk Emails, and any other folder you have created).
- You'll need to scroll down to the end of your mailbox folder and click on "Shared with me" to expand it.
If you can't see any shared mailbox when you expand "Shared with me", it's because you don't have access to any shared mailbox in the organisation.
- You can click on any of the shared mailboxes you see listed and expand them to see its folders (Inbox, Deleted Items, Sent Items, etc).
Steps for "Outlook (classic)" desktop app:
- Find the "Outlook (classic)" application on your computer.
"Outlook (classic)" application automatically attach any shared mailbox that you've access to with your account, so that you don't have to manually add them.
- Once the app opens, you will see your work account listed on the left-hand side menu.
- If you collapse your own mailbox by clicking on the arrow next to your account, you should be able to see below all the shared mailboxes that you've been given access to.
- You can now expand any of the shared mailboxes that have been shared with your account.
On both Outlook applications (New and Classic) you're not allowed to remove or add the shared mailboxes manually. You will need to contact us at [email protected] and request to either be given access to the shared mailbox or to remove your access and it will automatically show up or disappear after we process your request.